Reference

Understand Your Rights Before You Start

Access to mitra77 depends on your local law and the eligible regions we serve — we lay out those conditions here, plainly and without jargon.

Jurisdiction-dependent accessAccount terms apply at registrationbKash, Nagad, Rocket coveredBangladesh-region eligibilityContact us for legal queries
mitra77 Understand Your Rights Before You Start
REACH OUR LEGAL TEAM

Contact Us About Legal or Account Questions

If you have a question about how these terms apply to your account, or if you want to request a copy of your data or dispute a transaction, our support team is available through the channels below. For wallet-specific issues — such as a bKash deposit not credited or a Nagad withdrawal held for verification — start with live chat so we can pull up the transaction reference in real time.

Live Chat Open the chat widget from any page on mitra77 to reach us directly. For legal or account disputes, have your registered wallet number ready before starting the session.
Email Support Send your legal query or data request to our support email. Include your account username and the wallet — bKash, Nagad, or Rocket — linked to your account for faster handling.
Account Help Centre Log into your account and open the Help section to submit a formal dispute or request a review of a terms-related decision. Responses are tracked against your account record.
HOW WE HANDLE YOUR DATA

Security, Data Retention and Account Control

Your data on mitra77 is held securely and used only for account operation, payment verification, and legal compliance where required. We do not sell your personal information to third parties. Wallet details — including your linked bKash, Nagad, or Rocket number — are stored in encrypted form and used solely to match incoming and outgoing transfers. You can request a summary of the data we hold on your account at any time through the Help Centre.

Data Encryption

Your account credentials and linked wallet numbers — bKash, Nagad, Rocket — are stored using encryption. Access is restricted to authorised account operations and payment matching only.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are retained for as long as your account is active and for a further period required by applicable legal obligations. Closed accounts are anonymised after the retention window passes.

Requesting Changes

To correct, update, or request deletion of your account data, contact us via the Help Centre or email support. We process verified requests within a reasonable period under applicable rules.

Common Questions About Your Legal Rights on mitra77

These are the questions we see most often from account holders in Bangladesh about how our legal terms affect them — on eligibility, data, wallet verification, and what happens when something goes wrong.

Yes. Access depends on your local law and whether your region is supported. It is your responsibility to confirm that using this platform is lawful where you are before opening or continuing to use an account.

The terms published at the time you make a deposit apply to that transaction. Wallet payments via bKash, Nagad, or Rocket are matched against your registered account number and governed by the current payment and account terms.

Open a dispute through the Help Centre in your account, or contact support via live chat with your wallet reference number. We review disputes against the transaction record tied to your account.

Yes. Submit a data request through the Help Centre or email support with your account username. Include the wallet — bKash, Nagad, or Rocket — linked to the account so we can verify your identity.

Your account data is retained for the period required under applicable legal obligations after closure, then anonymised. Wallet details are removed from active records once the retention window has passed.

We publish updated terms on this page with a new effective date. Continuing to use your account or making a transaction after that date means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.