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Understand What Governs Your mitra77 Account

These Terms and Conditions set out what you agree to when you open an account with us, use our lobby, or move funds through bKash, Nagad, or Rocket.

Account eligibility rulesWallet and payment conditionsLobby and game access termsAccount suspension policyJurisdiction and local law
mitra77 Understand What Governs Your mitra77 Account
HOW WE HANDLE THIS

How mitra77 Applies These Terms Fairly

We enforce these Terms consistently across all accounts. Whether you joined through a bKash deposit or a Nagad transfer, the same rules apply to your account activity, your wallet transactions, and your access to the lobby. Here is how we handle the key areas that matter to you.

Account Security

Your account is tied to a single verified identity. We use OTP verification on login and withdrawal requests to confirm it is you acting on the account, not a third party.

Wallet Verification

Withdrawals are processed only to the bKash, Nagad, or Rocket number registered on your account. Changing your wallet number requires identity re-verification through account settings.

Data Retention

We retain your account and transaction records as required to handle disputes and comply with applicable obligations. You can request a summary of your account data through the Help Centre.

Terms Updates

When we revise these Terms, we post the updated version here with a note of what changed. Continuing to use your account after that point counts as acceptance of the updated Terms.

REACH US DIRECTLY

Contact Us About Your Terms Questions

If any part of these Terms is unclear, or you need to raise a concern about how they apply to your account, our support team is available through the channels below. When contacting us about a terms-related issue, include your registered account ID and the wallet method — bKash, Nagad, or Rocket — linked to your account so we can locate your record without delay.

Live Chat Open the chat widget from your account dashboard to raise a terms or account query. Responses cover account eligibility, wallet rules, and access conditions.
Email Support Send your terms-related question to our support address listed in the account help section. Include your account ID and registered wallet type for a faster reply.
Account Help Centre The Help Centre in your account settings covers common terms questions — wallet verification, account suspension, and eligibility conditions for supported regions.

Frequently Asked Questions About Our Terms

These are the questions we receive most often about our Terms and Conditions. If your question is not covered here, reach out through live chat or the Help Centre from your account dashboard.

The core account Terms are the same regardless of which wallet you use. Rocket, bKash, and Nagad each carry their own wallet provider rules on top, which apply alongside ours.

Access depends on your local law and whether your region is currently eligible. We recommend confirming this before opening an account, as eligibility can vary by location and regulation.

Accounts found in breach may be suspended while we review the activity. Funds held in the account at that point are subject to a verification process before any release decision is made.

Submit your request through the Help Centre in your account settings. Include your registered wallet number — bKash, Nagad, or Rocket — so our team can locate your record quickly.

We update this page and note what changed. If you continue using your account after any revision, that counts as acceptance. We suggest checking this page periodically to stay current.

Contact our support team via live chat or email with your account ID and a clear description of the decision. We review each case and aim to respond through the channel you used to reach us.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.